On the Blacklist: Firebird Arts & Music

Maybe some of you, who visited my homepage, were wondering, that under “Coming soon” was an entry that says: „Music Instruments“ and that it never came. The reason was that: I took lots of pictures from my instruments, but I had ordered some more in an online shop. I was in good hope for the arrival and wanted to place the update as soon as the collection is complete. But the order never arrived here.

I do a lot of online orders for the hobby and in 98% I made good experience, but unfortunately there are some crooks out there. One of them, who needs to be put on the blacklist, is Firebird Arts & Music.


Here is the story:
I placed a 103 $ order at Firebird Arts & Music on 24 March, 2008. Exactly one month later I got an email, telling me, that my order is shipped now. Wow, it took them one month to put my order on the road. The guys are really not the fastest.
Time went by and after 6 weeks I mailed them, telling I still was waiting, asking weather maybe something went wrong. No reply! Two weeks later and two month after their ”order shipped” mail I wrote again and asked for a tracing. No reply. Meanwhile I wrote several mails and got no reply at all.
I tried to phone them in their office in Portland Oregon (a long distance call from Germany). Every time, and I tried a lot, there is only a bloody answering machine. I left a message twice, but it’s always the same. No reply! Now we are closed to three month and I don’t expect to see my order or the money. That’s more than only bad customer service. That’s a big rip-off.
I wanted to let you know this. And I recommend, not to order at Firebird Arts & Music.

3 Responses to “On the Blacklist: Firebird Arts & Music”

  • arni Says:

    Hallo Mick,

    wie öde. Kannst Du über die Bank oder PayPal Dein Geld zurück ordern? (Ich weiss ja nicht, was Du benutzt hast). Wie ärgerlich, weil es ja 1:6 Musikinstrumente nicht gerade wie Sand am Meer gibt. Hoffe, dass Du eine andere Quelle für Dich finden kannst.

    Viele Grüsse aus Prisdorf

    PS: Du kannst mir ruhig in englisch antworten. Ich kann es zwar nicht sprechen und schreiben, aber lesen und verstehen.

  • Kirstin Says:

    Ich kann nur empfehlen DRANBLEIBEN! Das Problem haben alle die dort bestellen… wir haben unsere CDs letztendlich immer bekommen, wenn auch mit Mehrkosten… Hast Du Teris email?

  • Mick Says:

    Ja, hab ich, ich hab’s mittlerweile aber nach unzähligen Mails und Anrufen aufgegeben. So ein Scheissladen.